Acc – HomeCare

Home Care

Cost-Effective Outsourcing Solutions for the Home Care Industry

Welcome to American Call Center, your specialized partner in providing top-tier contact center and outsourcing solutions tailored for the Home Care industry. Our expertise allows you to enhance your operations, guaranteeing high-quality while saving up to half of your current costs.

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Our Comprehensive Services

Recruitment

Our expert recruitment team finds and thoroughly analyzes, screens, and validates caregiver credentials to ensure you hire only the most qualified talent.

Scheduling

Our experienced schedulers will help you assign the right person with the right patient, ensuring quality care, optimizing service delivery, and maximizing productivity. Learn More

Customer Experience

We can handle your client’s concerns with confidence, professionalism and empathy. With us you will gain access to multichannel 24/7 interactions (Phone, email, chat), instant forwarding to the proper resolution area, and enhanced customer satisfaction. Learn More

Billing Audit

Meticulous review of your revenue cycle to identify and correct discrepancies, ensuring full compliance with Medicare and insurance companies. Our approach guarantees compliance and strengthens your agency’s credibility. Learn More

Why Choose American Call Center?

“ Our ACC team in Ecuador has delivered specialized, high-quality, and reliable solutions for us, resulting in significant cost savings. ”
Danny L.

Senior Manager, Senior Nannies

Industry Expertise

We have over two years of experience supporting home care agencies in the US.

Bilingual Workforce

Bilingual talent with extensive experience in contact center operations, customer experience, and back-office.

Cost Savings

Our strategic locations in Ecuador and our comprehensive solutions can save you up to half of your current costs without compromising the quality of service.

Reliability

Our robust infrastructure is equipped to handle the demands of modern business operations, ensuring uninterrupted service delivery.

The Benefits of Outsourcing to Ecuador

Cost Efficiency

Lower operational costs without losing quality, saving you as much as half of your current costs.

Skilled Workforce

Gain access to a pool of motivated, well-trained, English-speaking professionals who are passionate about serving you and your clients.

Strategic Location

Strategic NearShore location with convenient time zone alignment with North America for seamless communication and short travel times from the US (less than 6 hours). Sites in Ecuador’s largest business hubs: Guayaquil and Quito.

Stable Business Environment

Ecuador’s dollarized economy boasts one of the lowest inflation rates in the world.

Save Costs Without Compromising on Quality