© All rights reserved. Unauthorized use or reproduction is prohibited. ACC, 2024.
+23 YEARS
Building lasting relationships:: Inspired by people, empowered by technologyPeople
We take care of them
and enhance their talent
Knowledge
Experience and
expertise
Technology
Technological
ecosystem
Analytics
Data Science
and analytic
Welcome to the future
Unveiling the true potential of technologies and human-centered attention.
Simplify service operations and optimize outcomes with comprehensive solutions, enabling team members to focus on the core of their business. Keep discovering how we can assist you.
"Achieve more with the
right business
partner"
We are part of the BTS Group, and at ACC,
success is
shared, goals are united, and customers are cared for to thrive together.
Customer experience
solutions
service Comprehensive
collection solution End-to-End
sales management Back office
solution
Our team tackles a broad range of challenges, opportunities, and possibilities to be discovered in your customer operations.
Technological
solutions
marketing
messaging
agents ASR
intelligence
bot
biometrics
analytics
analysis
Measurement
Annual Management Statistics
3.6MM
Annual inbound calls14.7MM
Annual inbound calls429K
Annual sales3.8MM
Annual sent email340K
Annual sent whatsApp messages2.7MM
Annual sent SMS80K
Annual chat interactions125K
Annual bot interactions1.7MM
Annual worked hourspositions
clients
Leaders in the Ecuadorian market
and exporting services to the United States.
- Ecuador is a country with several attributes that make it attractive for investment. The Ecuadorian economy ranks among the best-performing economies in Latin America. A distinctive feature is its dollarization system, which contributes to stability and instills confidence in investors
- With coverage in the main cities of Ecuador: Guayaquil and Quito.
- Low turnover rate in the call center industry, less than 6%.
- 75% internet penetration, facilitating remote work.
- Skilled workforce with extensive experience in contact centers, customer experience, and sales.
- Talented young individuals with a neutral accent in both Spanish and English.