© All rights reserved. Unauthorized use or reproduction is prohibited. ACC, 2024.
+23 YEARS
Building lasting relationships:: Inspired by people, empowered by technology
People
We take care of them
and enhance their talent

Knowledge
Experience and
expertise

Technology
Technological
ecosystem

Analytics
Data Science
and analytic
Welcome to the future
Unveiling the true potential of technologies and human-centered attention.
Simplify service operations and optimize outcomes with comprehensive solutions, enabling team members to focus on the core of their business. Keep discovering how we can assist you.
"Achieve more with the
right business
partner"
We are part of the BTS Group, and at ACC,
success is
shared, goals are united, and customers are cared for to thrive together.
Customer experience
solutions

service

collection solution

sales management

solution
Our team tackles a broad range of challenges, opportunities, and possibilities to be discovered in your customer operations.




Technological
solutions

marketing

messaging

agents ASR

intelligence

bot

biometrics

analytics

analysis

Measurement


Annual Management Statistics

3.6MM
Annual inbound calls
14.7MM
Annual inbound calls
429K
Annual sales
3.8MM
Annual sent email
340K
Annual sent whatsApp messages
2.7MM
Annual sent SMS
80K
Annual chat interactions
125K
Annual bot interactions
1.7MM
Annual worked hourspositions
clients
Leaders in the Ecuadorian market
and exporting services to the United States.
- Ecuador is a country with several attributes that make it attractive for investment. The Ecuadorian economy ranks among the best-performing economies in Latin America. A distinctive feature is its dollarization system, which contributes to stability and instills confidence in investors
- With coverage in the main cities of Ecuador: Guayaquil and Quito.
- Low turnover rate in the call center industry, less than 6%.
- 75% internet penetration, facilitating remote work.
- Skilled workforce with extensive experience in contact centers, customer experience, and sales.
- Talented young individuals with a neutral accent in both Spanish and English.
Certified



Compliant

