+23 YEARS

Building lasting relationships:: Inspired by people, empowered by technology

People

We take care of them
and enhance their talent

Knowledge

Experience and
expertise

Technology

Technological
ecosystem

Analytics

Data Science
and analytic

Welcome to the future

Unveiling the true potential of technologies and human-centered attention.

Simplify service operations and optimize outcomes with comprehensive solutions, enabling team members to focus on the core of their business. Keep discovering how we can assist you.

"Achieve more with the
right business partner"

We are part of the BTS Group, and at ACC,
success is shared, goals are united, and customers are cared for to thrive together.

Customer experience
solutions

Customer
service
Comprehensive
collection solution
End-to-End
sales management
Back office
solution

Our team tackles a broad range of challenges, opportunities, and possibilities to be discovered in your customer operations.

Technological
solutions

Annual Management Statistics

0
Operational
positions
0
Active
clients
0
Collaborators
0
Average ratio

Leaders in the Ecuadorian market

and exporting services to the United States.

  • Ecuador is a country with several attributes that make it attractive for investment. The Ecuadorian economy ranks among the best-performing economies in Latin America. A distinctive feature is its dollarization system, which contributes to stability and instills confidence in investors
  • With coverage in the main cities of Ecuador: Guayaquil and Quito.
  • Low turnover rate in the call center industry, less than 6%.
  • 75% internet penetration, facilitating remote work.
  • Skilled workforce with extensive experience in contact centers, customer experience, and sales.
  • Talented young individuals with a neutral accent in both Spanish and English.

Certificates

certificado certificado certificado certificado certificado