AMERICAN CALL CENTER Welcome to ACC Building lasting relationships
+25 YEARS Building lasting relationships:Inspired by people, empowered by technology. 
People We take care of them and enhance their talent
Knowledge Experience and expertise
Technology Technological ecosystem
Analytics Data Science and analytic
Welcome to the future Unveiling the true potential of technologies and human-centered attention. Simplify service operations and optimize outcomes with comprehensive solutions, enabling team members to focus on the core of their business. Keep discovering how we can assist you.
"Achieve more with the
right business partner" We are part of the BTS Group, and at ACC,
success is shared, goals are united, and customers are cared for to thrive together. 
right business partner" We are part of the BTS Group, and at ACC,
success is shared, goals are united, and customers are cared for to thrive together.
Customer experience solutions 
Customer
Service
Comprehensive
collection solution
End-to-End sales
management
Back office
solution
Customer Service
Comprehensive collection solution
End-to-End sales management
Back office solution
Our team tackles a broad range of challenges, opportunities, and possibilities to be discovered in your customer operations
Technological
solutions 
Digital
marketing 
Mass
messaging 
Virtual
agents ASR 
Artificial
intelligence 
Chat and video
bot 
Voice
biometrics 
Speech & text
analytics 
Service point
analytics 
Total Quality
measurement 
Metaverse
RPA
solutions
Digitalmarketing
Massmessaging
Virtualagents ASR
Artificialintelligence
Chat and videobot
Voicebiometrics
Speech & textanalytics
Service pointanalytics
Total Qualitymeasurement
Metaverse
RPA
Annual Management Statistics
3.6MM
Annual inbound calls
14.7MM
Annual outbound calls
429K
Annual sales
3.8MM
Annual sent emails
340K
Annual sent Whatsapp messages
2.7MM
Annual sent SMS
80K
Annual chat interactions
125k
Annual bot interactions
1.7MM
Annual worked hours +0
Operational positions
+0
Active clients
+0
Collaborators
+0 Years
Average ratio
Leaders in the Ecuadorian market
and exporting services to the United States.
- Ecuador is a country with several attributes that make it attractive for investment. The Ecuadorian economy ranks among the best-performing economies in Latin America. A distinctive feature is its dollarization system, which contributes to stability and instills confidence in investors
- With coverage in the main cities of Ecuador: Guayaquil and Quito.
- Low turnover rate in the call center industry, less than 6%
- 75% internet penetration, facilitating remote work.
- Skilled workforce with extensive experience in contact centers, customer experience, and sales.
- Talented young individuals with a neutral accent in both Spanish and English.
Certified
Compliant
