Personal Data
Protection Policy
American Call Center maintains a firm commitment to privacy,
security, and lawful processing of personal data, in compliance
with the Organic Law on Protection of Personal Data (LOPDP) and
current regulations in Ecuador.
The organization has implemented a Personal Data Protection Policy
and Procedures applicable to all its areas, employees, and third
parties involved in data processing, ensuring that such processing
is carried out under the principles of lawfulness, fairness,
transparency, proportionality, and proactive accountability.
ARCO Rights
American Call Center adopts technical, organizational, and legal
measures aimed at protecting the confidentiality, integrity,
availability, and traceability of information, from its collection
to its secure deletion, considering the nature of the data and
associated risks.
The company recognizes and guarantees the rights of personal data
subjects, including access, rectification, updating, opposition,
deletion, and other rights provided by law, which may be exercised
through the official channels defined for their timely and secure
attention.
Data Protection
Officer
To ensure proper data processing, a Personal Data Protection Officer is designated, responsible for supervising regulatory compliance, addressing inquiries, and channeling requests from data subjects. Individuals interested in obtaining the Personal Data Protection Policy may submit their request to delegado_LOPDP@acc.com.ec
Cultural Development Mission
To consolidate American Call Center as a trustworthy and responsible organization in personal data processing, guaranteeing the protection of privacy and the rights of data subjects, through compliance with current regulations, proactive risk management, and the adoption of high information security standards, promoting an organizational culture of awareness, ethics, and continuous improvement that strengthens the trust of clients, strategic partners, and society.